AVELINE ROSE

RETURN POLICY

 

 

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; CHARGES APPLY.

Can I return my order? Yes, you can.

If you are not satisfied with the items you ordered, you have the option to return them within
30 days of receipt.
In this case, the order must meet the following conditions:

1. The return includes all appropriate parts and components, and the packaging is intact.
2. The product shows signs of normal handling; breakage due to careless handling is excluded.
3. Products where hygiene is a factor have been thoroughly cleaned prior to the return process.
4. The product was found to be defective immediately upon receipt.
5. We reserve the right to charge the customer for shipping costs.
6. The return will be processed within 7 business days; if the conditions are met, the return will be officially approved within this period.
*We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

How can I return my order? If your order meets the conditions above,
you must follow these steps to initiate the return process:

-Send an email to: avelinerosefashion@gmail.com

-Ensure the email includes the following:
Order number
Reason for the return request
Photo of the product (in case of breakage)
Customer's full name
Customer's address

We will then contact you and provide the return address. Never send the
return to the original sender; we will provide the correct address after you submit your request.
You, the customer, are responsible for the return shipping costs. The
consumer has the right of withdrawal in accordance with the following provision if the
consumer is a natural person entering into a legal transaction for purposes that are not
predominantly related to their commercial or professional activity:
A.

CANCELLATION POLICY

 

 

Right of cancellation

The cancellation period is 14 days from the day on which you, or a third party named by you
(other than the carrier), have received or accepted the final goods.

As we operate using a fully automated system, orders are processed as soon as they are placed.
Therefore, we cannot halt the shipping process once it has begun, meaning a refund is not
possible until the goods have been received.

To exercise your right of withdrawal, you must inform us (Aveline Rose) of your decision to
withdraw from this contract via a clear statement (e.g., by email). The cancellation process
is completed once we have received the goods. Return shipping costs are to be borne by the buyer.
Shipments in transit
Since our products are shipped from Asia, transit times may be longer than usual—a factor
beyond our control. If the products are already en route to you, cancellation is not possible.
Please wait until you have received the goods before returning them. You may, of course,
notify us of your cancellation in advance.
To ensure the fastest possible refund, we ask that you provide us with proof of shipment.
Consequences of withdrawal: If you withdraw from this contract, we must refund all payments
received from you—excluding delivery costs (and excluding any additional costs resulting
from your choice of a delivery method other than the cheapest standard delivery offered by us)—
without undue delay and no later than fourteen days from the day we receive notification
of your withdrawal from this contract and the returned goods. For this refund, we will use the same payment method you used for the original transaction, unless we expressly agree otherwise with you; in no case will you be charged any fees for this refund.

1. 
   All returns must be sent to our central warehouse in Asia at the customer's expense.
   

 

REFUND POLICY

 

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged, or is missing parts for
reasons not due to our error
• Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Then, contact your bank. There is often some processing time before a refund is posted.

If you have done all this and still have not received your refund, please contact us at (YOUR STORE'S EMAIL).

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at avelinerosefashion@gmail.com and send your item to: [Address, Company Name, City, Postal Code, Country].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified of your return.